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The better way to get help?

Are you in a slump and looking to improve your outlook? Do you have trouble with anything in your life? Do you feel that talking to a professional could help you or your family members? You can access counseling services online through BetterHelp. While the services are offered online, BetterHelp has a network of over 3960 licensed and accredited counselors.

BetterHelp offers people the ability to access counseling services over their preferred internet device and at their own convenience. Even though it was started in 2013, it has grown to become one of the largest counseling service providers by any metric. It has proven so popular that over 533,000 people have accessed services on the platform, according to Betterhelp. Can BetterHelp be the better way to get help?

How does BetterHelp work?

BetterHelp is an online counseling service which connects people who are seeking such services with licensed and accredited counselors, at any time of the day and from any location in the world. Since BetterHelp is an online service, users will need to have an internet connection. They will also need to visit the platform, whereby they will be required to sign up.

After starting off the signing up process, you will need to spend a few minutes customizing your profile by answering an in-depth questionnaire. The list of questions will help the brand assess your condition and needs, allowing them to find an ideal counselor for you. Some of the questions are specific and may seek information about your family, relationships and experiences of specific conditions such as anxiety and depression. Others will focus on general interests such as addiction, eating disorders and others that could require a counselor with specific expertise. After entering these details, you will add your contact and financial information, and would be ready to match with a counselor who fits your preferences and has some expertise involving any issues you may face. Usually, this will take no more than 24 hours.

There are different plans available, depending on each user’s specific needs. The unlimited chat feature offers comprehensive access to a counselor throughout the period of your subscription. BetterHelp allows users to interact with counselors on the platform, thanks to an embedded chat feature that can be used for secure communication. If you are not interested in giving out your real name and credentials, this would be your ideal communication front. If you have already attached your e-mail to the platform, you can receive e-mail responses to any conversations with your counselor.

What does BetterHelp have to offer?

Can BetterHelp be ideal for you? The large number of users and exponential growth in frequency of visits to the platform suggests that there is some viability to their services. More people are streaming to the platform to get help instead of seeking face-to-face counseling services. These are some of the perks offered by the counseling service platform.

Privacy and confidentiality

Your counselor should be able to guarantee client-doctor confidentiality privileges. As the service is carried out online, and features the use of sensitive personal and financial information, it is bound to attract a lot of criticism regarding its safety. However, e-counseling does not offer an increased risk of data breach more than physical therapy could. If you visit a counselor physically, your information and sessions are very likely stored on your clinician’s computer, which could be breached in the event of an attack just as easily as an unprotected e-counseling platform could. Your information may even be safer on BetterHelp than at your counselor’s office.

BetterHelp is secured with strong firewalls, such as the browsing encryption (SSL) system provided by a globally leading data security expert. The bank-grade 256-bit encryption for your messages will also ensure you can maintain your privacy. Like other counseling services, BetterHelp is subject to strict federal and state regulation regarding privacy, through laws such as the Health Insurance Portability and Accountability Act. BetterHelp guarantees that none of your medical information will be shared with any insurers as well.

Qualified counselors with a wide area of expertise

BetterHelp prides itself on the legitimacy and accreditation of their counselors. Each of the over 3960 counselors holds a Masters or Doctorate degree in their field of specialization. They are also licensed and trained at the state level, which guarantees the commitment to quality counseling services. As an added benefit, BetterHelp requires that all counselors have 3 years and 2000 hours of experience at a minimum. These specialists certainly are qualified to help.

But what areas of expertise will they cover? The large number of counselors on the platform allows variety in terms of areas of expertise. You will have access to e-counseling for any problems that you may feel arise from addiction, anxiety and depression, anger, career, dietary, family and parenting, self esteem, sleep , substance abuse, stress, trauma and conflict. By signing up to the platform, you will have access to variety and could improve your ability to get help.

Is BetterHelp right for you?

Can this e-counseling platform offer help and support for you when you need it most? Here are some pros and cons of BetterHelp.


  • Rigorous screening process for therapists
  • Variety in terms of areas of expertise
  • Guarantees anonymity and confidentiality
  • Great customer service
  • E-mail integration
  • Easy to use over all internet interfaces
  • Can feature scheduled video chats


  • Lacks the face-to-face value of standard counseling
  • Scheduling could be a problem if you access services from certain parts of the world

Final thoughts

There are a number of reasons why BetterHelp can be suited for your needs. It offers convenient access through both mobile and computer devices, provided you have an internet connection. The friendly price and highly qualified counselors who have a variety of expertise should shape your choice when considering e-counseling services. Unlike traditional counseling services, you can get help at whatever time is convenient to you. You will also be able to keep in touch with your counselor through multiple highly secure avenues. BetterHelp really can be the online therapy platform for your needs.

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